Developing Effective Listening Skills

   Why are effective listening skills important? It’s simple: most of what we do or don’t do (the way we act and respond to others) is based on our understanding of the messages that have been conveyed to us. In practical terms, misunderstanding can cost us time, money, credibility, and even relationships. Conversely, accuratelyreceived messages create comfort, confidence, andappreciation in the minds of our customers.There are three different modes and four different levelsof Effective Listening Skills. The three modes, ormanners, of listening are Attentive, Responsive, and Active. The four levels of listening are Factual, Perceptive, Emotional, and Mixed. We’ll highlight eacharea to help increase your listening accuracy and reducethe opportunity for misunderstanding.

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